Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of auto-xtras.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://auto-xtras.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@auto-xtras.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@auto-xtras.com
These have been great for a number of projects in addition to having it hold my phone. I use a case on my phone and wireless charging. I used the Qi plate and, while I can get my phone to stay on it, I wouldn't say it would hold on the road though. If you are using a case and Qi like mine, you many not want to use it in your car. It works great if it's not being moved. Excellent 3M adhesive on the back of the magnets is greatly appreciated as cheap adhesive makes these things worthless. The stickiness of the metal plates is good enough to hold up a 7" Raspberry Pi touchscreen. Will buy more of these for more fun uses like that.
I'm absolutely in love! Thank you! Love this product. It’s so simple - stays on the dash nicely. The metal plate on your phone is thin. The fact that the magnet isn’t on the phone itself I feel is better for the phone. If you have a phone cover - you don’t even have to stick it to the phone. Rather just insert it between your phone and cover. The magnet is very strong and should hold.
I searched for a cost effective good product and received just that. The holder has powerful magnets holding my phone using a thick cell phone case. I was amazed how well it holds my phone. I am purchasing more as gifts. I know my family and friends will enjoy and use it.
I was not sure how well these were going to work, but they turned out to be amazing. I placed one on the dash of my 2020 Silverado, right underneath the climate control knob and it looks as if it was part of the dash and not an add-on. It hold my iPhone 11 Pro and my wife’s iPhone 8+ without any issues and the best part is that the phones look as if they are also part of the dash. The phones simply blend into the car and since the car has Car Play, I don’t ever need to hold or look at my phone at all during my drives. I ordered one more set for my parents. Very happy with my purchase.
These things are amazing! My job consists of driving a fuel truck and also a van when I’m doing servicE (both of which are bumpy rides) and these hold my phone no matter what. I ordered extra for my other trucks.
I really love this magnetic phone mount. I bought 1 pack for my husband and I to use on each of our cars (1 pack comes with 2 of the larger magnets that would stay in your car on the air vent and 4 of the slim magnets that would stick to your phone). I have been looking for a phone holder that does not stick to the dash and is not a huge bulky holder that is an eye sore and gets in the way when you install it. My husband and I both have Galaxy Note 8's and we haven't had any problems with the magnet strength. The phone stays in place when its placed vertically or horizontally. We really love the ease of just touching the phone to the magnet when we want the phone held and the ease of grabbing it off the magnet when I need to. As for the magnet piece that can stick on your phone, we just placed the magnet between the back of our phone and our phone case, we did not stick it to the phone, our phone case is tight enough that the magnet stays put and doesn't move at all. Works perfectly.
Car Phone Holder arrived in time, recommend. These hold my iPhone 6s+ great ... they look stylish and neat.
Strong magnets, holds my phone nicely. I like being able to have my phone on the dash in hands reach so I can follow the gps.
I bought this for my iPhone XR it’s awesome works perfect. Just what I need it.
looks damn cool!! LOVE IT! thanks to store! I have this stuck on top of my dash and use it to hold my radar detector whenever I need it...hold it firm, strong magnetic hold... adhesive for the magnet is strong... but the adhesive for the plate to use behind items isnt that good... looks good
High quality product. Holder is great and arrived in time!
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite. Bought this for a friend and she loves using it on her car. Although she only needed one ,it comes with two . One is for her phone and the other she uses to hold her little trinkets that she’s glued magnets on to make a cute little display in her car. Good purchase
Thanks for free delivery, the Magnetic Phone Holder came in time.
matches the picture in full. i'm pleased. This magnet is awesome! I stuck one to the back of my 15.6" touch screen display and now I can suspend it at head level to look up information while I'm working next to a whiteboard.
Even without any discount is really reasonably priced so this is truly an awesome purchase. Can surely recommend!
So cool! Allows you to strategically place you phone in the car as other vital equipment is located.
Fast and safe delivery. Great material. Recommend this Magnetic Car Phone Holder! thanks!
Very beautiful product! Quality superb!! Would recommend to everybody!
The store helpedd me out when I couldn't find a Magnetic Phone Holder anywhere. The item quality is up to standard
I'm really glad I managed to get online with such a prompt delivery and on such a low price
top Magnetic Car Phone Holder. superior quality and service!
Even if it's not the cheapest Magnetic Car Phone Holder online, I recommend buying anyway. The quality is astonishing!
I really liked the Magnetic Holder, very nice quality and fast delivery
quick delivery, excellent quality, best seller I worked with!
It's a brand new Magnetic Phone Holder, and for such a cost I couldn't resist
no problems in use, just like i wanted
Bought on sale, never regretted the purchase
Received. Thank You Very Much. Beautiful and not expensive Magnetic Car Phone Holder.
The store is the most awesome place where can I buy Magnetic Car Phone Holder and have no doubts over its quality or condition
Thank you soo much!! Quality really good! I'll give this store 5 stars.
top quality, no drawbacks
bought by a friend's reccommendation, it's just like i expected!
Such a not-expansive Magnetic Car Phone Holder online is a great deal! thanks to the store
this store asks the lowest price for Magnetic Car Phone Holder in the universe. had a fun time talking to the seller
With or without any discount, Magnetic Car Phone Holder is a top quality must-have